EASY TOOLBOX SDN BHD
202601039469 (1701564-A)
C-181, JALAN 30/70A, DESA SRI HARTAMAS, 50480 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
easytoolbox@outlook.com
easytoolbox-sb.com

Shipping Policy

Orders are processed after payment confirmation and shipped to the delivery address provided by the customer during checkout or order confirmation.

Processing and delivery times may vary based on stock readiness, order volume, courier schedule, destination, public holidays, weather, traffic conditions, service disruptions, and other circumstances outside our direct control.

Customers must provide accurate recipient names, phone numbers, full delivery addresses, postcode, and important delivery instructions. Extra charges or delays may apply if a parcel is returned, held, redirected, or delayed because of incorrect or incomplete information.

Household items, racks, and cleaning tools may require protective packing and may be subject to size, weight, sharp-edge, fragile-part, assembly, or courier-handling restrictions.

After shipment, courier tracking information may be provided where available. Customers should monitor the tracking status and respond promptly to courier calls, delivery attempts, or collection notices.

Customers should inspect parcels promptly after delivery. If outer packaging is badly damaged, opened, wet, or appears incomplete, customers should keep the packaging and take clear photos before disposing of anything.

If a parcel arrives damaged, incomplete, or with an incorrect item, customers should contact us within 24 hours with photos of the item, packaging, waybill, and order details.

Delivery delays caused by courier operations, incorrect addresses, missed delivery attempts, regulatory checks, or events outside our control do not automatically qualify for cancellation once an order has shipped.

For questions about this policy or an order, customers may contact us at easytoolbox@outlook.com.